Shipping & Delivery Policy

Delivery Time

Orders are typically delivered within 3–5 business days from the date of order confirmation, depending on the customer’s location and the shipping provider.

Important Notes

• Inspection upon delivery is not available. Please verify your order details and sizes before completing your purchase.
• Partial delivery or partial refusal of an order is not permitted. Orders must be accepted in full or refused in full. Partial order acceptance is not available.
• Free shipping offers apply only when the customer accepts and receives the order. If the customer refuses the order or fails to receive the shipment for any reason not attributable to the company, the customer will be responsible for paying the actual shipping cost.
• Please have the full order amount ready upon delivery, as the delivery representative is not required to provide change or accept split cash payments.
• In certain cases, an advance payment (deposit) or advance payment of the shipping fee may be required to confirm the order before shipment, in accordance with the company’s policies and order verification procedures.

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Exchange & Return Policy

Exchange & Return Period

Products may be exchanged or returned within 30 days from the date the order is received.

Non-Returnable & Non-Exchangeable Products

The following products are not eligible for exchange or return:

• Underwear
• Thermal Wear Sets
• Socks
• Towels
• Leggings
• Any similar products

Shipping Costs

• The company covers the shipping costs in full if an incorrect or different product is sent.
• In all other exchange or return cases, the customer is responsible for the applicable shipping costs.

Product Refunds

In the event of a return, the product value will be refunded after the returned item has been received, inspected, and confirmed to be in good condition. The refund will be processed within a maximum of one business day.

Orders Paid Through ValU

Orders paid through ValU are not eligible for monetary refunds. They may only be exchanged for other products of the same total order value.

Products Purchased as Part of Offers & Discounts

Products purchased as part of offers, discounts, or promotional campaigns are eligible for exchange only within the applicable exchange period. They are not eligible for return or monetary refunds.

General Terms

All exchanges and returns are subject to the general terms and conditions and the applicable laws and regulations of the Arab Republic of Egypt.