Privacy policy

1. Information We Collect

We collect various types of personal data to fulfill orders and improve the Service, including but not limited to:

• Contact Data: Name, phone number, email, shipping and billing address.

• Payment Data: Credit card information, bank transfer details, or payment process details (stored securely via the service provider).

• Account Data: Username and password (when creating an account).

• Order Data: Products viewed, added to cart, purchased, or returned.

• Communications with us: Any messages or inquiries sent via WhatsApp or email.

• Device and Usage Data: IP address, browser type, operating system, visit duration, and pages visited.
  
  
  

2. Methods of Collecting Information

• Entered directly when creating an account, placing an order, or contacting us.

• Collected automatically via Cookies to improve performance and browsing experience.

• Received from our authorized partners such as shipping companies or electronic payment providers.
  
  
  

3. Use of Information

• Providing Service & Fulfilling Orders: Preparing shipments, order tracking, processing payments, and facilitating exchanges or returns.

• Improving User Experience: Personalizing content and offers based on your previous interests.

• Communication & Support: Responding to your inquiries and providing assistance and after-sales service.

• Marketing & Promotions: Sending offers or discounts via email or SMS (you can unsubscribe at any time).

• Security & Fraud Prevention: Verifying user identity, securing payments, and protecting the site from illegal activities.

• Legal Compliance: Complying with any legal request from competent authorities when necessary.
  
  
  

4. Sharing Information

We may share your personal data with limited parties only when necessary, including:

• Shipping companies to deliver orders to your address.

• Payment service providers to securely process payments.

• Trusted technical partners to operate, host, and analyze site performance.
  
  We will not sell or rent your data to any other party.
  
  
  

5. Cookies

Cotton Hub uses Cookies to improve your experience while browsing, such as saving products in the cart or remembering your preferred language. You can disable Cookies from your browser settings, but this may affect site performance.

6. Data Protection and Retention

We use technical and organizational security measures to ensure the safety of your data (such as SSL and encryption). However, no system can be 100% secure. We retain data only for the period necessary to provide services or as required by law.

7. User Rights

You have the right to:

• Request to know the data we hold about you.

• Request to edit or delete your data.

• Request to stop receiving any marketing communications.
  
  You can exercise these rights by contacting us via the contact details below.

8. External Links

Our site may contain links to external websites or social media platforms. We are not responsible for the privacy policies or content of these sites, and we recommend reviewing them before use.

9. Children's Data

Cotton Hub does not target children under the age of 18, and we do not knowingly collect their data. If you become aware that your child has provided us with their information, please contact us to delete it immediately.

10. Updates to this Policy

We may update the Privacy Policy from time to time to reflect any legal or operational changes. The latest version will be posted on this page with the new update date.

11. Contact Us

For any inquiries regarding the Privacy Policy or to protect your data, you can contact us via: 

• 📧 info@cottonhub.net

• 📞 01050536533

• 📍 6th of October City – 2nd District – Building 4/1 – 2nd District Street – Arab Republic of Egypt